We are sorry to see you go. Follow the steps below to permanently delete your HubNovo account and request data removal.
Deleting your account will permanently remove your profile, membership data, activity history, and any associated benefits. This action is permanent and cannot be undone. Please read all information carefully before proceeding.
Launch the HubNovo mobile application or visit the website on your device. Ensure you are logged into the account you wish to delete.
Tap your profile icon or avatar at the top of the screen. Select "My Profile" or "Account Settings" from the menu.
Scroll down within your profile or settings page to find the "Account" section. Look for "Privacy & Security" or "Account Management".
Tap on "Delete Account" or "Close Account". Read the information provided about what will happen to your data and memberships.
For your security, you may be asked to confirm your password, enter a verification code sent to your phone or email, or answer security questions.
Review the final confirmation screen. This is irreversible — once confirmed, your account and associated data will be scheduled for deletion. Tap "Confirm Delete" to proceed.
Outstanding cooperative savings or loans may need to be settled before account deletion is processed.
Active scholarship or grant enrollments may be cancelled. Contact support to discuss alternatives.
Financial records required for legal compliance may be retained even after account deletion.
Account deletion may take up to 30 days to fully process across all systems.
If you cannot access your account or prefer to submit a deletion request directly, send an email to our support team with the following information:
In accordance with Nigerian data protection laws (NDPA/NDPR) and financial regulations, certain data may be retained for legal, regulatory, or fraud prevention purposes even after account deletion:
Our support team is happy to help you resolve any issues that led you here.
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